Service terms

Version 1 · 30 September 2026

The service is offered under the Asked & Found brand in Charlotte, NC. Support and refund requests go to support@askedandfound.com. Ask for the operator’s full legal identity before entering an agreement; it has not yet been published on this site.

One-time report

$99 USD total covers one location, one trade, 20 fixed questions and one dated baseline run per available service. The report records which services, models and interfaces were actually checked, unavailable answers, transcripts, sources, competitor counts and a human-reviewed correction list. Google AI Overviews require a separate manual check; API responses are labeled as API responses. Unavailable services are disclosed before scope confirmation. No monthly subscription, website installation or ongoing monitoring is included.

An optional business-facts export and installation README are included, subject to owner verification. One factual correction round and one optional 15-minute walkthrough are included. Request corrections within 14 calendar days of delivery, identifying the disputed fact and its source. A new baseline or extra location needs a separate agreement.

Order and delivery

Email orders require business name, trade, website (or confirmation that none exists), location and service area. A draft is not an order received. We confirm receipt, scope and the exact due time by email. Delivery is by email within 48 hours of complete intake and scope confirmation, including weekends: a Friday 8 pm confirmation is due Sunday 8 pm in the same time zone. Incomplete intake does not start the clock.

With email ordering, no payment is due up front; the invoice accompanies delivery. If online checkout is configured, payment occurs on the linked checkout. If we cannot meet the delivery deadline, you may cancel for a full refund of amounts paid, or agree a new deadline. We do not silently extend it.

Fix quality and refunds

A qualifying fix identifies a business-specific defect, its exact page or listing, cited evidence, correct information, who can change it and a verification step. Optional formatting changes do not count as defects. If fewer than three qualifying fixes exist, we say so and refund the report rather than manufacture work.

Reply to the delivery email or contact support within 14 calendar days of delivery for a guarantee refund. We aim to acknowledge requests within two business days and initiate approved refunds within five business days; bank or payment-provider posting time varies. An unpaid invoice is canceled instead. Late-delivery cancellation can be requested as soon as the agreed deadline is missed.

Assistant outputs vary with time, location, personalization and service changes. The report is a dated diagnostic, with correction hypotheses. It does not guarantee rankings, recommendations, calls, leads or revenue.

Other requests

The free spot-check is one question on one available service with its dated answer and limitations. Email your business, trade and area; we confirm availability and a due time by email before starting. It does not enroll you in a follow-up sequence.

The monthly bundle is an information request only. No recurring charge or service begins here. Before any sale, availability, setup, usage limits, overages, cancellation, number handling, integrations, escalation, outages, caller disclosure and recording practices must be agreed in a separate written scope. It is not an emergency dispatch service.